This Shipping & Delivery Policy applies to physical products, Prasad and other eligible store items purchased through the BhaktiSense website. Travel, pilgrimage, Pooja and other service bookings are delivered according to the specific service or booking details and are not treated as physical shipments.

Physical products and Prasad orders may be shipped to the address provided by the customer during checkout. Customers are responsible for providing a complete and accurate delivery address, contact number and other required delivery information.

Delivery availability depends on the product, delivery location and courier service coverage. If an order cannot be delivered to the address provided, our team may contact the customer to arrange an alternative solution or process the order according to the applicable cancellation and refund policy.

Orders are normally processed after successful payment and order confirmation. Estimated delivery time may vary depending on the product, destination, courier availability, weather, holidays and other operational circumstances. The applicable estimated delivery information may be displayed during checkout or communicated after order confirmation.

Shipping charges, if applicable, may be displayed during checkout before the order is placed. Charges can vary depending on the delivery location, order size, product type and available shipping service.

Travel packages, pilgrimage services, Pooja bookings, helicopter services, transportation and other non-physical services are not delivered through courier or parcel shipping. These services are provided according to the confirmed booking, selected package and applicable service schedule.

Customers should contact BhaktiSense Private Limited as soon as reasonably possible if an order is received damaged, incomplete, incorrect or significantly delayed. Customers may be required to provide the order number, photographs or other information needed to investigate the issue.