Return Policy
This policy explains the return and replacement conditions applicable to eligible products, Prasad and store items purchased through BhaktiSense.
Scope of This Policy
Scope of This Policy
Products and services covered
This Return Policy applies primarily to eligible physical products, Prasad and store items purchased through the BhaktiSense website. Travel, pilgrimage, Pooja and other non-physical services are not treated as physical product returns and are governed by the applicable Cancellation & Refund Policy.
Physical Products
Physical Products
Returns for eligible store products
Eligible physical products may be considered for return or replacement if the product is received damaged, defective, incorrect or materially different from the product ordered. Products should generally be unused and returned with their original packaging, accessories and other items supplied with the order.
Eligible Products
Damaged, defective or incorrect eligible products may qualify for return or replacement.
Product Condition
Products should generally be unused and accompanied by their original packaging and accessories.
Prasad Orders
Prasad Orders
Special conditions for Prasad
Prasad is prepared and packed as a religious offering and may be perishable or specially prepared for an individual order. Due to its nature, Prasad generally cannot be returned after dispatch or delivery. If Prasad is received damaged, incorrect or unusable, customers should contact our support team as soon as possible.
Because Prasad is a religious offering and may be perishable or prepared specifically for an order, returns are generally not accepted after dispatch. Damaged or incorrect deliveries should be reported promptly to our support team.
Eligible Returns & Replacement
Eligible Returns & Replacement
When a return or replacement may be accepted
A return or replacement request may be considered for eligible products that arrive damaged, defective, incorrect or significantly different from the product ordered. All requests are subject to verification and the applicable product-specific conditions.
Non-Returnable Items
Non-Returnable Items
Items that may not qualify for return
Certain items may not be eligible for return due to their nature, hygiene requirements, customization, perishability, religious use or other applicable restrictions. Digital products, completed Pooja services, travel bookings and other services that have already been performed are not covered by this Return Policy.
Travel & Service Bookings
Travel & Service Bookings
Returns do not apply to non-physical services
Travel packages, helicopter bookings, transportation, accommodation, Pooja bookings and other non-physical services cannot be returned like physical products. Cancellations or refunds for these services are handled according to the applicable Cancellation & Refund Policy and the terms of the selected service.
For travel, pilgrimage, helicopter and other service bookings, please refer to the Cancellation & Refund Policy. These services are not covered by physical product return procedures.
Return Process
Return Process
How to request a return or replacement
Customers should contact BhaktiSense Private Limited with their order number, registered contact details and information about the product issue. Photographs, videos or other supporting information may be requested to verify the condition of the product and process the request.
Contact Support
Request Review
Resolution